Refund Policy

At A Taste of the North, we want you to be happy with your order. If there's a problem, here's how we handle it.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 30 days of delivery at hello@atasteofthenorth.com.au with your order number and a photo of the issue. We'll offer a replacement or a full refund, including return shipping where applicable.

Change of mind

Because our products are perishable food items, we're unable to accept returns or offer refunds for change of mind once an order has been opened, for hygiene and food safety reasons. If your order is unopened and in its original packaging, contact us within 14 days of delivery and we'll assess it on a case-by-case basis.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to request a refund

Email hello@atasteofthenorth.com.au with your order number and details. Approved refunds are returned to your original payment method within 5–10 business days.

This policy is issued by A Taste of the North Pty Ltd (ABN 54 684 461 381).